How it works, in plain language
For online purchases you normally have a 14-day cooling-off period as a consumer. Our service is a digital service: immediately after your payment we purchase the e-vignette for you from the official operator, so that you can get on the road as quickly as possible. That is why we expressly ask you for immediate performance when you order. You confirm this by ticking the agreement line in the ordering step ("I agree to the terms and conditions and immediate performance").
The law attaches a logical consequence to this: once the service has been performed in full, your right of withdrawal lapses. Our service has been performed in full at the moment the vignette has been registered with the operator against your number plate. From that moment the vignette exists and cannot be undone, not even by us.
What this means for you
- We have not yet purchased your vignette: you can cancel the order free of charge via your personal status page (link in the order confirmation). You will receive the full amount back, usually within 1 to 3 working days and within 14 days at the latest, via the payment method you used to pay. This is the quickest route and works without a form.
- We have already purchased your vignette: the service has then been performed in full and withdrawal is no longer possible by law. Your status page always shows which stage your order is in.
Orders with a start date further in the future are sometimes purchased later (for example Switzerland, where we register on the chosen start date). Until that moment you can simply cancel free of charge or correct your number plate.
Withdrawing by email or with the model form
If you prefer to withdraw formally rather than cancel via the status page, you can do so within 14 days of concluding the contract by sending a clear statement to info@vignettehub.com, quoting your order number. You may use the statutory model form below for this, but you are not obliged to. Please note: the rule above also applies to a formal withdrawal; if the service has already been performed in full, withdrawal is no longer possible.
Statutory model withdrawal form
To: Taxionspot (VignetteHub), Pastoor Petersstraat 170-46, 5612 LW Eindhoven, info@vignettehub.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
You will find the full arrangements in article 10 of our terms and conditions.
This page is a translation of the Dutch original. In the event of any difference in interpretation between the Dutch text and this translation, the Dutch text prevails.